LiveZilla Live Chat Software

Frequently Asked Questions

The correct beneficiary reference is extremely important when making your payment.

If you buy electricity for a single meter only it is always the letter E together with your cell phone number (no spaces) E.g. E081001001. For a single airtime recharge, it is the first letter of your service provider (example M for Macom) followed by your cell phone number (no spaces) E.g. M081001001. All product codes are on the product pages. For multiple users, a unique beneficiary reference is generated every time when an order is created.

Please follow us on Twitter/facebook or visit our website for updates on new municipalities added. We can also notify you as soon as your municipality is on board. Register for this notification with one easy step. Register on Prepaid24's website as an electricity user, choose "My municipality is not on the list" and then type your municipality's name. This way we have your email address and your specific municipality and we will notify you via email when your municipality is listed.

Your invoice is attached to the mail sent with your electricity tokens and will include your VAT number as supplied in MyPP24Profile.

Please note that if there are outstanding fees of some sort on your meter and the amount you wanted to recharge through us is less than the amount owed, the municipality will inform us that the"Amount tendered is less than required amount". Please contact your municipality directly to address the issue. We can only process your transaction once your account is in the green.

Alternatively, you can do another purchase through us for a larger amount. Outstanding fees will be deducted and paid and an electricity token for the remainder will be issued and sent to you.

The minimum purchase amount for electricity through Prepaid24 is P10 per transaction. Transactions of less than R110 through FNB might be delayed due to clearance, for up to 24 hours.

Prepaid electricity tokens are issued per meter number, and once issued on a specific meter number the token can only be used on that specific meter and can therefore not be reversed or refunded.

If you have not received your token within 15 minutes, please contact our support (live support or email based support), our desk is manned 7 days a week and one of our consultants will assist you immediately. Have your amount, bank used, beneficiary reference used and preferably your proof of payment handy, this will speed up our delivery of your token. There are numerous reasons why you could potentially not receive your token in 15 minutes example your supplier is offline, you use a wrong beneficiary reference, there is a bank clearance delay, etc.

It happens… please contact our Support and have your amount, beneficiary reference used, bank used and preferably your proof of payment handy and our support will assist you. Your money is not lost!

Your profile with all your information can be found under the MyPP24Profile page on our website. All your information (email address, meter number, etc) can be changed once you are logged in.

We have taken measures to limit the potential risk of internet banking fraud. The remainder of your deposit will become available after 48 hours - once this deposit has been cleared by your bank. Please contact support if you have any questions or queries.